Why was my document (e.g. passport) photo rejected?

We do our best to provide a reason whenever documents are rejected, however, if the reason wasn't provided it can be one of the following:

  • not all 4 corners of the document are visible in the photo
  • the photo is blurry/overexposed
  • there is no issue date on the document
  • the document doesn't have all the required information
  • we need a document in Latin/Cyrillic
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