To complete your account's verification, you must upload documents to your account's appropriate section. In the web version — in the upper right corner, click "Live" and select "Complete Registration”, then the area for uploading documents will appear. In the mobile app, log into your account — you'll see the "Complete Registration” section.
If your account is already verified and it's required to provide additional documents/information, a relevant request will be shown in the "My request" tab (in the mobile app you should open the "Account" section first). You can send the requested information in this tab.
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If you have any additional questions or requests not shown in this tab, you can contact us and send the documents/information at support@dzengi.com or via Live-chat.