On our platform orders for withdrawal are labeled with a status to inform you of the stage of processing they are in. Here is a list of these withdrawal statuses and what they mean:
|Action to take
|We have received your order for withdrawal and our system is performing internal checks.
*If any additional information is needed, we will notify you.
|In review with sub type On hold
|We have received your order for withdrawal, but we need additional information from you to complete it.
|Please go to the "My requests" section and submit the necessary information.
Please check your email for any notifications from us as well.
|Sent to bank*
Relevant only for wire transfers
|We have notified our bank to transfer funds to your bank account.
|Your order for withdrawal is being processed by the respective processing channel (payment provider, bank, blockchain and etc.).
|The order for withdrawal is fully processed from our side and at this stage, you should receive your funds.
*Please pay attention that for bank card/bank account withdrawals, it may take up to 5 business days for the funds to be credited.
|The order for withdrawal has failed.
To see the decline reason click on the withdrawal in the Reports tab (Transactions) and check your email.
|You have canceled your withdrawal request
To cancel your order for withdrawal please go to the "Wallets" at the top of the screen, find the "Pending withdrawal" column, click on the "i" icon and then click "Cancel withdrawal". You can cancel withdrawal only if it is in the In review status.