What should I do if I can't change password due to an error?

If you can't change your password when following the link from the password change letter, you can try the following:

  • make sure you follow the link from the last email received. Only the last link is active, the rest are deactivated (for security reasons)
  • make sure that you are changing the password within 24 hours after receiving the letter
  • clean browser's cache (guide can be found here https://www.refreshyourcache.com/en/home/)
  • delete all the received letters, request a letter again, and try to change the password in the "Incognito" mode
  • if the error was fixed - clear the browser cookies (do not clear if the problem has not been fixed!)
  • try to use another browser
  • try to use another device
  • if you are using a mobile phone - delete the mobile app or try changing the password in a browser

If the problem persists, please contact us and specify exactly which actions from the list you've done.

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