Transaction processing time directly depends on the amount of cryptocurrency being sent, as well as the blockchain fee charged for processing the transaction. If the fee is set low, it may take some time for the transaction to reach your account.
Until the transaction received the required number of blockchain confirmations, it can't be approved. This number is different for each cryptocurrency (e.g. 1 for Bitcoin, 4 for Bitcoin Cash). If you've already made a deposit, you can check the number of received blockchain confirmations in the "Reports" tab (for the mobile app — go to "Account" > "Reports" > "Transactions").
Most of the time it takes 5-10 minutes for the deposit transaction to be approved from our side, in extremely rare cases it may take 3+ hours.
Why do cryptocurrency deposit transactions
take longer than usual to be processed?